Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at katrinaexcellentbusiness@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at katrinaexcellentbusiness@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at katrinaexcellentbusiness@gmail.com.
Refund Policy
We want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns We accept returns within 14 days of the delivery date. To be eligible for a return, items must be unworn and unused with all original tags still attached. Items that do not meet these criteria will not be accepted.
Refunds & Exchanges Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, you may choose between a full refund to your original payment method or an exchange for another item. Refunds will be processed within 5–10 business days depending on your bank or card issuer.
Non-Returnable Items Final sale items, gift cards, and any items marked as non-returnable at the time of purchase are not eligible for return or exchange.
How to Initiate a Return To start a return, please contact us at [your email address] with your order number and reason for return. We will provide instructions on how and where to send your item. Items sent back without first requesting a return will not be accepted.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Original shipping charges are non-refundable.